DHL is a division of German logistics company Deutsche Post DHL. DHL provides international courier, parcel and express mail services. The company operates worldwide. In 2016 DHL’s revenue was reported as €14 billion.
When applying for a job at DHL you will have to complete the DHL online application. This online application form contains standard application details, information about your previous work experience, and your qualifications. You will also be asked some specific questions relating to the minimum criteria for the position.
When you have completed the online application, DHL will review your application usually within 5 days. During the application, you will be asked competency questions regarding your motivation.
If you have successfully completed your application, you will usually be asked to do some online tests. Usually these are a situational judgement test (SJT), some ability tests relevant to the job you applied for, and a personality questionnaire. These tests are developed by SHL CEB. Ability tests you can expect depending on the position you applied for are: Logical Reasoning test, Numerical Reasoning Test, Verbal Reasoning test.
In a situational judgement test, several situations will be presented to you and you will have to pretend to be present in that specific situation. With that in mind, you are going to have to respond or react to these situations.
An SJT operates with four different answer models:
Based on a scenario you will get to see several work-related situations.
- Most/least likely to perform: You have to evaluate the situations and choose a response that is accurate and within the range of ‘most likely to do’ to ‘least likely to do’.
- Ranked responses: In this type of response you will be asked to categorize the options as one that seems most effective, one that seems second most effective, one as third most effective and one as least effective.
- Most/least effective responses: In this type of response you will be asked to choose the response to the situation that seems 'most effective' to you and the one that seems 'least effective'.
- Rated responses: In this type of response you will be asked to sort the possible responses to the situation by very effective, effective, slightly effective, not effective and counterproductive. Each option can only be used once.
In a numerical reasoning test, candidates are required to answer questions using facts and figures presented in statistical tables (work with percentages, proportions, fractions, ratios, estimations and currency conversions). Numerical reasoning tests are one of the most commonly used aptitude tests that come up during a job application. Numerical reasoning tests are standardized psychometric assessment tests that provide the employing organization with information about a candidate’s general numerical aptitude. These tests are designed to measure a candidate’s ability to make correct decisions or inferences from numerical or statistical data. It is intended to measure the ability to work with numerical data in a realistic workplace context.
In a verbal reasoning test, it basically comes down to reading comprehension. The test provides a better/additional insight on the expected work level of the contestant. It also provides a more accurate image of the contestant than just the CV or a job interview. Therefore, the verbal reasoning test is used to test, with or without other assessment tests, which candidate is best suited for the job.
In a logical reasoning test, the candidate’s ability at skills such as how to interpret patterns and/or the relationships between shapes is assessed. It is up to the candidate to select the answer that best fits the missing symbol in a given grid of symbols.
If you have successfully completed the above mentioned online testing, you will often be invited for a complete (video) interview. Where DHL can get to know you and your motivations for working for DHL better.
If this interview is also completed successfully DHL will often invite you to the final process of the assessment center. Before this you will usually be asked to complete a personality test. During the day at the assessment center, DHL will usually conduct three assessment tests: a group exercise, a presentation, and another interview.
For the group exercise DHL will usually brief you with a problem relating to the position you applied for. Subsequently you will discuss this with your group members.
For the presentation exercise, you will usually also be briefed with a problem related to the position you are applying for. It is your task to prepare a short presentation for your assessors how to deal with such a problem.
Finally DHL will usually conduct a last interview where they will again ask you about your motivation and competency, but also about your skills that are relevant to the job you applied for.
DHL Assessments and Aptitude tests
DHL uses, depending on the specific job profile, one or more of the following psychometric tests during their recruitment process:
All Test Package
Note: It is possible that the organization, based on specific job roles and / or specific personality traits, composes a tailored assessment. As a candidate you have the right to know what you can expect on your assessment day. Therefore, it is wise to make sure that you are well informed before the assessment and request information from the recruiting organization or assessment center where you will take your tests.